Review Policy

1. Write about your real experience

Only review a real product, service or business you personally experienced. Be truthful, specific and respectful. Describe what happened from your own perspective and distinguish facts from opinions. You may share praise, criticism or mixed feedback. A customer does not have to leave a positive review to be eligible.

Use an account you control with an email address you have the right to use. Verify that address through the emailed confirmation link before logging in. Each account can review a business once, and only about a real experience.

Do not submit duplicate reviews to manipulate scores. Vouchlane may restrict repeated ratings for the same qualifying customer experience, business or product. Do not post on someone else's behalf without a clearly supported and permitted process.

2. What is not allowed

• Fake, AI-fabricated or purchased experiences; coordinated positive or negative rating campaigns; paid review farms and review exchanges.
• Rewards, discounts or other incentives conditioned on a positive/negative rating or on changing/deleting a review. Any otherwise permitted material incentive or relationship must be disclosed transparently.
• Business owners, employees, agents or close associates impersonating customers or reviewing their own businesses without truthful disclosure. Vouchlane may disallow self-interested reviews entirely where conflicts cannot be managed fairly.
• Threats, harassment, discriminatory abuse, doxxing, private contact details, identity numbers, payment information, account credentials or confidential commercial information.
• Impersonation, irrelevant advertising, malware, spam, repeated content intended to overwhelm a business or attempts to bypass moderation.
• Knowingly false statements of fact, false claims of verified purchases or fabricated evidence.

Disagreement, a critical opinion or a poor star rating is not a policy violation by itself.

3. What verification means

Email confirmed means the reviewer completed the verification link sent to the address used at signup. It does not establish a purchase, business ownership or that a review is truthful.

Email confirmed means the reviewer confirmed the email address on their account. It does not mean Vouchlane verified a purchase or service. Website verified means the business proved control of its website. It does not confirm its legal identity or quality.

Evidence reviewed means authorized independent staff evaluated supplied supporting material. It is not a guarantee of truth or an endorsement of every allegation.

Vouchlane must not label a review “verified purchase” unless the actual evidence and verification method support that label. Supporting documents are private and must not be included in public review text.

4. How reviews are assessed and displayed

Submitted reviews enter an independent moderation workflow. Authorized staff may verify eligibility, inspect safety signals and review content against the same rules for every rating. Eligible genuine criticism must not be suppressed simply because it harms a business's reputation. A merchant's payment tier does not influence moderation or public star-rating calculations.

A review may remain pending, be published, be rejected for a documented policy violation, be removed following an investigation or be withdrawn by its author. Publication can take time, and Vouchlane does not guarantee that every submission will appear immediately. Moderation decisions require an internal reason and can be reconsidered through the available appeal process.

Published widgets and business pages must reflect eligible, independently published reviews, not secretly curated only-positive selections. Private surveys and complaint submissions do not become public ratings automatically.

5. Rules for businesses, websites and invitations

Businesses can register, request independent ownership verification, manage approved profile details, invite actual customers to leave honest feedback and submit responses for moderation. Ownership of a business listing does not give the business authority over customer opinions.

Invitations must be sent fairly to eligible customers rather than only customers expected to give five stars. Vouchlane no longer sends automatic order-triggered review invitations or reminders. Any manually shared review request must not pressure customers to change scores, hide criticism or make continued service conditional on a favorable review. When using Shopify, WooCommerce or another store, merchants must have a lawful basis to supply eligible order/service data and send any invitations.

Public review widgets must not alter star values, invent customers, mislabel evidence or conceal genuine negative reviews. Embedding Vouchlane code on a website does not grant merchant access to Vouchlane's private moderation data.

6. Business replies and review updates

Verified business representatives can offer context, explain steps taken or invite the customer to contact support. They must not post private customer information or threaten, mislead or pressure reviewers. Replies may be independently reviewed before publication.

Only the reviewer can request an eligible revision to their own rating or text through the supported workflow, and such requests may undergo moderation. Businesses cannot directly edit customer ratings. A resolution or refund does not automatically delete a negative review.

7. Reports, removals and appeals

Users and businesses can report suspected policy violations with a specific explanation. A report alone does not remove or lower the visibility of an otherwise valid review. Authorized staff consider the available evidence, the applicable rule, the seriousness of the problem and the opportunity to correct it.

Reviewers can use the available appeal process to contest a rejected or removed review, including providing clarification or new evidence where permitted. When Vouchlane changes a decision, the platform maintains relevant decision history for accountability. Contact support@thenetroom.com if you cannot access an appropriate appeals channel.

8. How ratings and trust signals work

Public company and product ratings use reviews eligible under the active publication rules. Withdrawn, rejected, removed or private-feedback entries do not automatically count as public ratings. Vouchlane should distinguish clearly between business ownership verification, an email-confirmed reviewer and a genuinely supported transaction-verification claim.

Vouchlane subscriptions, advertising or enhanced business profiles must not buy higher scores, verified badges, preferential moderation or the removal of legitimate negative feedback.

9. Accounts and enforcement

Do not share accounts or attempt to evade account restrictions. Vouchlane may restrict a submission, suspend abusive access or preserve material needed to investigate suspected fraud, safety threats or legal requests, consistent with applicable law and our Privacy Policy. We may request reasonable verification before publishing claims of ownership or experience.

Creating an account indicates acknowledgement of this Review Policy and the Privacy Policy version shown during registration. Account creation does not verify a purchase, approve a business or permit customers to submit reviews while review intake is paused.

10. Updates and contact

Material changes to these rules receive an updated version and effective date. We will communicate and, where legally necessary, request renewed acceptance before relying on materially revised rules.

For questions, corrections, policy complaints or accessibility assistance, email support@thenetroom.com with the subject “Vouchlane Review Policy”. Do not send confidential evidence by ordinary email unless asked to use an approved secure method.